Topic: Claes Fornell
A press release headline for the 2010 American Customer Satisfaction Index says it all: "Facebook Flops... " Facebook may be winning popularity contests in terms of sheer number of users - it's expected to announced it has hit the 500 million-user mark Wednesday ...
Survey: Many customers happier, but those who traded down to McDonald's are less satisfiedAmerican consumers are slightly more satisfied this spring for the second year in a row with the products and services they received from top airline, hotel, restaurant and ...
The economy is still in its downward spiral: "Consumer spending has continued to weaken, while savings have increased, suggesting at least for the short term, there will be less revenue for sellers and more pressure on profit margins and for cost reductions ...
Consumers have gotten happier with their cable TV providers and their cellphone companies, but they're not so pleased with their local hospitals, according to the latest American Customer Satisfaction Index. Typically, customer satisfaction will suffer in a recession as companies cut ...
Prof. Claes Fornell and his American Customer Satisfaction Index have come out with new quarterly satisfaction rankings for a variety of industries, two of them IT-related.. Measured by query volume, Google does 74% of all search business on the Internet, with Yahoo ...
Car sales in the U.S. are down this year from 2008, but consumer satisfaction is at an all-time high, according to a report released Tuesday by the University of Michigan. Detroit in particular had some of the biggest gains in consumer ...
Among department and discount stores, Nordstrom and Kohl's lead the pack when it comes to shopper approval. "Consumer spending has continued to weaken, while savings have increased, suggesting at least for the short term, there will be less revenue for sellers ...
American customer satisfaction declined in the second quarter of 2008 and continues on a bumpy path with no momentum, according to (pdf file) the American Customer Satisfaction Index [ACSI] from the University of Michigan's National Quality Research Center. Among individual companies ...
Lexus, which ranked highest in the J.D. Power & Associates Vehicle Dependability Study released earlier this month, also took the top spot in the light vehicles portion of the second-quarter American Customer Satisfaction Index (ACSI), released today.. Sharing the spotlight with Lexus ...
